Due to the delicate nature of all of our pieces, Koki Intimi does not offer returns at this time, however we offer do offer exchanges on all items returned within 5 days of the delivery date.
Please keep in mind when trying on garments that our products are very delicate. All bottoms MUST be tried on over your own underwear. Exchanges must be received in their original, unworn, unused condition and enclosed in the original packaging. Once we have received your exchange item, inspect and approve it, we'll email you a shipping label. Please note, we charge a shipping and handling fee of $12.99 on all exchange orders.
To make an exchange, please email firstname.lastname@example.org for instructions.